HOUSEKEEPING

If you have a preferred time for housekeeping and turn down service, let them know upon check-in and they will make note of it and will do their best to accommodate. We recommend times when you know you'll be out at the pool or out for meals, say between 10-1 for housekeeping and 7:30-9 for turn-down. This way if you want to come back to the room for a mid-day siesta, it will all be done.

SPA

There are monthly discounts available for the spa which are found in the app. You can pre-book your service to save anywhere from 15-30%. There is also a small beach spa/shop about a three-minute walk down the beach called "Tropical Treasures". When facing the ocean turn right and walk down the beach. They offer massages, fish pedicures, and souvenirs. People have left very consistent reviews of fabulous massages looking out onto the ocean.

HYDROTHERAPY

If you booked an Excellence or Finest club room you will receive one complimentary hydrotherapy session at the spa. Don't forget to use it before you leave!

ROOM SERVICE

There is a service box in your closet that can be accessed from the hallway. You can set up a standing order of coffee, croissants, fruit, etc. to be delivered at a certain time each morning, especially if you like a coffee and a snack pre-breakfast. They will deliver it without disturbing you & you can grab it when you're ready. You can also pre-order room service the evening before to have it delivered once you wake up, or order room service before you go out for the evening for a late-night snack.

FLOATS

You can bring your own float to use in the ocean. The water sports guys will blow it up for you, otherwise, there are floats available around the resort to use in the pools.

SECURITY

Lock everything in the safe in your closet. Money, passports, sunglasses, etc. If there are any issues with your safe, immediately call the front desk to come to fix it. This is a good rule of thumb at any hotel.

BOOZE

When ordering a drink, specify the brand of alcohol you want. In your room, you have 3 fully sealed bottles of liquor (vodka, gin, whiskey, tequila, etc.) If you are in Excellence or Finest Club room, you can request certain bottles be swapped out. If your alcohol isn't already upgraded in Club you can also request for a swap (ie Stoli for Belvedere).